Refund and Cancellation Policy

Vishwanath Ayurved (Sanjeevni Enterprises)
Thank you for shopping with Vishwanath Ayurved through our website www.vishwanathayurved.com. We value your trust and strive to ensure that you have a satisfying experience with every purchase. This Refund and Cancellation Policy explains the terms under which refunds, replacements, and order cancellations will be processed. By making a purchase on our website, you agree to the following terms.

1. Order Cancellation

• Orders once placed can be cancelled within 24 hours of purchase or before the order has been processed/shipped.
• To cancel your order, please contact our customer care team immediately at our customer support number (if available).
• Once the order has been dispatched from our warehouse, cancellations will not be accepted.

2. Refund Eligibility

Refunds are only applicable under the following circumstances:

• You have cancelled the order within the eligible time frame (before dispatch).
• You received a damaged, defective, or incorrect product.
• Your order could not be delivered due to stock unavailability or delivery issues from our end.

3. Refund Process

• Once your request is approved, refunds will be processed within 7–10 business days.
• Refunds will be issued through the original mode of payment used at the time of purchase.
• For COD (Cash on Delivery) orders, the refund will be processed via bank transfer after collecting necessary account details.

4. Non-Refundable Items

Please note that certain items are non-returnable and non-refundable, including:

• Products that have been opened, used, or tampered with.
• Ayurvedic or herbal consumables where the seal is broken.
• Any item returned without its original packaging, invoice, or proof of purchase.
• Orders placed under special discounts, combos, or promotional offers.

5. Product Replacement

If you have received a defective or incorrect product:

• Please inform us within 48 hours of receiving the order by emailing care@vishwanathayurved.com with product images and order details.
• Once verified, we will arrange for a replacement or exchange as applicable.
• The replacement will be shipped after the returned item is received and inspected.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time:

• First, check your bank or payment account again.
• Then contact your bank or payment provider, as processing times may vary.
• If you still haven’t received it, please contact us at care@vishwanathayurved.com for assistance.

7. Shipping Costs for Returns

• Return shipping costs will be borne by the customer, except in cases where the product is defective, damaged, or incorrectly delivered.
• Shipping charges paid at the time of order are non-refundable.

8. Modification of Policy

Vishwanath Ayurved reserves the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be reflected on this page, and your continued use of the site constitutes acceptance of such changes.

9. Contact Information

For all refund, return, or cancellation-related queries, please contact us at:
📧 Email: care@vishwanathayurved.com
🌐 Website: www.vishwanathayurved.com
🏢 Company Name: Vishwanath Ayurved (Sanjeevni Enterprises)